These Terms and Conditions must be read in conjunction with our Acceptable Use Policy (AUP), which may be subject to change from time to time. It is the subscribers’ responsibility to ensure that they comply with the latest edition of the AUP in force at any given time.

These Terms and Conditions may be revised, without notice, at any time, at the sole discretion of Solis. Completion of the relevant application form, or use of the service provided is deemed to be an agreement to our Terms and Conditions of Service.

1. Solis reserve the right to suspend or terminate your account without notice or refund, levy additional charges, or block access to the relevant area of service if the service has been misused. Refer to the AUP for definitions of misuse.

    

2. In completing an application form or using the service as provided, the subscriber agrees to indemnify Solis against any claim, costs or liability incurred as a result of the subscribers use of the service.

    

3. Accounts and services must not be used for any illegal act or purpose. If the service is used for illegal purposes, Solis may be required to terminate the service by United Kingdom agencies, or other relevant authorities. In these circumstances, subscribers will not be entitled to any refund of fees.

    

4. Users must notify Solis of any change of contact details. All contact details will remain confidential and Solis will not supply this information to any third parties, other than when requested by a recognised legal authority.

    

5. Liability for any loss of service shall not exceed the proportionate amount of the subscription service fee.

    

6. Solis will not accept liability for any consequential losses.

    

7. Standard accounts are for a single user only. Accounts suitable and supported for multiple users are available on request.

    

8. Subscribers will not, under any circumstances, re-sell, rent out, or share use of the service, or any part thereof, to, or with, any other person, except:

    

   • members of subscribers’ household or office, at the same address;
   • where specifically agreed with Solis in writing.

    

9. Payments are Quarterly, or Annually, in advance. Corporate subscribers may apply for, but not necessarily be granted, an account with Solis.  Solis also offer a Standing Order Payment Plan whereby subscribers may pay monthly but this will be discretionary.

    

10. Payments may be made by BACS, CHAPS Credit or debit Card, Standing Order or cheque, the amount payable being set out on the invoice.

     

11. Renewal invoices will be sent automatically 21 days in advance of the due date. Should payment not be received by the renewal date, the account may at our discretion, be suspended. Re-connection on a subsequent date will be deemed to run from the original renewal date, regardless of the intervening time period.

     

12. Solis do not usually terminate services unless instructed in writing to do so.  You will remain liable to all accrued charges upto the point whereby you instruct us to cancel, even if we suspend access to our services, or, in extreme cases where the outstanding amount has not been paid following repeated reminders, Solis may terminate the account and delete any data connected with and stored in relation to that account, including web pages and any uncollected email.

     

13. Solis reserve the right to charge interest on all outstanding amounts that fall past their due for payment date.  This will be calculated at five percent above the published Bank of England Base Rate on a daily basis until the debt is cleared.  We don't see why the majority of our prompt paying customers should subsidise those who use late payment as a means of easing their cashflow or have no intention of paying their bills.

     

14. Solis reserve the right to make an administration charge of Twelve Pounds for each piece of correspondence in relation to chasing outstanding accounts.

    Solis further reserve the right to pass on outstanding accounts to an external debt collection agency and to register, where appropriate, the full details of the debt with Credit Reference Agencies.  This may result in difficulty obtaining credit.

     

15. Cancellation of accounts must be received, in writing, at least 14 days in advance of the renewal date.

     

16. Service charges do not include any provision for customer telephone charges or hardware provision. It is the subscribers responsibility to ensure that they have the necessary means of connection.

     

17. Domain names may be registered by Solis on behalf of individuals, organisations and companies. Ownership of and responsibility for any such domain name shall rest with the registrant (customer) who shall indemnify Solis against any consequential losses as a result of registration or use of the domain name.  In the event of an outstanding account or termination of service Solis reserve the right to claim ownership of the domain name by default and to sell or otherwise use the domain name for our own purposes to recover our losses.  Solis will not usually transfer any domain name while there is an outstanding account  Use of any domain name by a customer is deemed to be an agreement to these terms.

     

18. In the event of a change to service charges, Solis will inform users at least 21 days prior to implementation, via the Web site or renewal invoices.  If and when they occur, reductions in pricing will take immediate effect with the next renewal.

     

19. These Terms and Conditions are governed by English Law. Solis agree to submit to the exclusive jurisdiction of the British Courts. E&OE.