IMPORTANT:  If you send mail out via a local 'in-house' server (such as Microsoft Small Business Server, or Exchange Server) it is essential that you liaise directly with whoever supports your in-house IT before going any further.

If your computer is connected directly to the Internet, please check the settings within your email program and ensure it is set to send mail out (outgoing server, or smtp server) via:

smtp.solis.co.uk

If it is, and you're sure you're directly connected to the Internet the issue may be that you're not connected directly to Solis.  Let me explain;

You can only send mail 'out' via the ISP to whom you're connected.  This is to prevent spammers misusing mail systems.  Many people use a laptop to connect via Solis while at work, then go home and connect via their home broadband.  If this is the case, you'll need to change the outgoing smtp server address to that of your home broadband provider.

If you really get stuck and have to send mail urgently, you can always use our webmail service.